VoodooCRM is a fantastic call center application. I once worked for 800-toothache… and developed on call center applications for dozens of operators. Although I was there for about 3 years never could quite convince management to steer way from painful poorly designed software and go with a fresh take. Why did I fail at this task? Well if you ever worked at a company with fear based scarcity thinking CHANGE is like pooping in your pants. In an ego based management team nothing really gets done even when years go by.

Since I could not replace the production system we spent time optimizing it. Things that management failed to listen to were fundamental break downs in the system. When you have a call center odds are if your calls are generated by Media you get spikes of traffic online and in the call center. That means you need to be able to scale to handle the load or loose valuable orders, referrals or whatever your call center is supposed to provide. They said “we will never double our calls overnight”. Well “they” were wrong and they double their calls on two occasions. Once when they bought their only competitor then again when they took their business online. Both times the system died and had to be repaired by me at the 12th hour.

Call center applications should have a scripted interface so the operator can read a script to a consumer, customer or partner on the phone. They should validate data and handle workflow. These days with open source VoodooCRM you can develop you call center for up to 10 operators with virtually no software costs. Only customization for your operators and your call center is really required. We can develop your solution in 6-8 weeks and have a pilot program running for existing call centers to test out their system before going live. Take the ache our of your call center solution call ProjectThunder for a VoodooCRM call center solution.

1. Order taking and up selling
2. Referrals with geo-coding
3. Bing Maps integration
4. Address, name, phone and email validation
5. Scalable to handle 4 times you current load
6. Source code included
7. Demographics data including income, SAT and more
8. Migration strategy
9. Screen pops and automated email and faxes.
10. Tech support and 24\7 support optional